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CC Africa - The ultimate luxury safari experience in Africa

TRADING TERMS
  1. About Us

    CC Africa is Africa’s leading ecotourism company, committed to providing world-class experiences for discerning travelers, and to ongoing investment in sustainable conservation development and community empowerment.

    We own and operate more than 40 exceptional safari lodges and camps in the wilderness highspots of South, Southern and East Africa – Kruger National Park, Sabi Sand Game Reserve, Mpumalanga, Zululand, Great Fish River, Madikwe Game Reserve, Masai Mara National Reserve, Serengeti National Park, Ngorongoro Crater, Lake Manyara National Park, Okavango Delta, Namib Desert, Victoria Falls and Zanzibar. We also operate Walking and Specialist Safaris, luxury camping safaris, as well as customised travel services in 16 African countries.


  2. User Agreement

    The copyright in all materials (including pictures) and information contained on this website vests in CC Africa, or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.

    Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of CC Africa. Without derogating from the aforegoing, the practice of "web crawling" on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.


  3. Privacy Policy

    CC Africa will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

    When you forward personal information including your name, e-mail address, mailing address and credit card details to us, CC Africa will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.

    This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.

    CC Africa may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.


  4. Booking & Payment

    For all reservations travelling outside of 121 days, CC Africa will hold the reservation for 30 days.

    For all reservations travelling between 91 – 120 days, CC Africa will hold the reservation for 21 days.

    For all reservations travelling between 61 – 90 days, CC Africa will hold the reservation for 14 days.

    For all reservations travelling within 60 days of arrival, CC Africa will hold the reservation for 5 days.

    Reservations held by CC Africa Safaris with no means of guarantee such as a deposit, may be cancelled by CC Africa on notice to the guest in order to accommodate other bookings.

    In the event of CC Africa reserving flight tickets for travel, CC Africa requires payment in full for the cost of the ticket, plus 20% on the balance of services indicated on the invoice, so that we may issue air tickets (cost of tickets are not confirmed until issued).

    Kindly note that payments may be processed with American Express, Visa, Diners and MasterCard credit cards.
    Payments can also be paid directly into CC Africa’s bank account (details can be found at the bottom of our invoice).

    A service fee has been costed into the value of your reservation.

    In the event that CC Africa receives a new reservation request, CC Africa reserves the right to request the release of your space being held, or alternatively the required 20% non-refundable deposit to be paid to CC Africa within 7 days to confirm the reservation.

    CC Africa reserves the right to cancel all services booked by CC Africa should full payment not be received 45 days prior to arrival.
    For last-minute bookings, CC Africa will allow 5 days from time of confirmation until payment reaches us before we will cancel any services booked.

    All foreign transactions will now incur an extra handling fee over and above the bank’s usual exchange rates, which will be charged to your account by your bank. Kindly confirm with your bank to determine if this will affect you or not.

    Signature Safaris:
    Can be booked at any time
    50% of Signature Safari to be paid within 14 days of confirmation
    Regrettably, Signature Safaris are non-refundable


  5. Refund Policy

    When a booking is cancelled more than 45 days before commencement of services, there will be a cancellation fee of 20% of the quoted price, plus any third-party additional costs.

    A cancellation 45 days and less prior to commencement of services will result in a cancellation fee of 100%.

    Should a guest amend the date of travel of an existing booking within 45 days of travel, the booking must travel within 6 months of the original travel date to avoid cancellation fees. Should the amended booking be cancelled at any stage no refund will apply.


  6. Payment Options and Pricing

    All transactions will be processed in South African Rands (ZAR).

    Credit Card
    We accept MasterCard and Visa credit cards. Alternatively you can settle via EFT (Electronic Funds Transfer). Banking details below:

    Johannesburg
    The Conservation Corporation (P) Ltd t/a CC Africa
    Bank : First National Bank
    Branch: Weirda Valley
    Swift Code: FIRNZAJJ
    Branch Code: 260-950
    Account: 62070642692

    Dublin
    Conservation Corporation Europe LTD
    Bank: Allied Irish Banks
    Branch: Dublin
    Swift Code: AIB KIE 2D
    Branch Code: 930067
    Account: 17467711
    IBAN: IE59AIBK93006717467711


  7. Security Policy

    1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registrations documents and the site’s registered domain name are checked and verified by Thawte, ensurings the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

    2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

    3. The Merchant does not have access to credit details.

    4. Virtual Card Services continually reviews and enhances its security in line with technological changes.


  8. Contact Details

    9. CC Africa, Private Bag X27, Benmore, 2010, South Africa
    Tel: +27 11 809 4300
    Fax: +27 11 809 4511
    Email: info@ccafrica.com


  9. Cancellation

    When a booking is cancelled more than 45 days before commencement of services, there will be a cancellation fee of 20% of the quoted price, plus any third-party additional costs.

    A cancellation 45 days and less prior to commencement of services will result in a cancellation fee of 100%.

    CC Africa shall, in its sole discretion, treat each cancellation fairly on its merits, in determining whether or not a cancellation fee should be incurred.

    Should a guest amend the date of travel of an existing booking within 45 days of travel, the booking must travel within 6 months of the original travel date to avoid cancellation fees. Should the amended booking be cancelled at any stage, 100% cancellation penalties will apply.


  10. General Information

    The rates quoted are subject to change without prior warning if there are any increases in bed levies, park fees, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control in the countries featured in this quote/booking.

    All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.

    The airfare and airport tax quoted are current and subject to change without prior warning should the airline impose an increase in rates for any reason. The airfare quoted is based on the lowest class of fare available at the time of quoting and is subject to seats being available in that class at the time of booking. Should the class not be available at the time of booking, the next applicable fare will be booked, and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket being issued.

    CC Africa cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re-quote you accordingly.

    To comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible.

    Check-in for domestic departures is one hour prior to departure and for international departures the check-in is two hours prior to flight departure. Late check-in may result in your reservation being cancelled.

    Due to recent international events, many airlines/airports have extended the check-in times of both domestic and international flights. It is essential to ensure that guests adhere to these times. Please confirm prior to departure. Please ensure you are aware of this as late check-in may result in your reservation being cancelled.

    It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as CC Africa cannot be held responsible should the necessary visa requirements not be fulfilled. Border officials in some countries are not in a position to issue visas on the spot, hence the need for obtaining visas in advance. Both the cost, currency, accepted method of payment, and type of visa (i.e., single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders. This is of particular importance as some countries change their visa requirements with little or no warning.

    It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.

    It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.

    Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination.

    Guests of CC Africa Safaris are automatically covered for all expenses relating to emergency evacuation, when travelling outside South Africa, in the event of an accident or illness at any location forming part of your itinerary booked through CC Africa Safaris. This coverage guarantees admission to a suitable hospital or clinic as nominated by International SOS. Our insurer liability ceases upon admission to hospital or clinic.

    Guests must therefore always take out their own medical insurance to cover all expenses after admission. Please contact us should further information be required.

    Please note that CC Africa’s emergency evacuation policy is valid for any person under 81 years of age. For persons 81 years of age and over, please inform us in advance in order to arrange cover.

    There are certain medical exclusions. Please contact us for further details.

    All dietary requirements can be catered for. When making your reservation, please advise us of any specific dietary requirements that you may have and these will be communicated to the respective lodge/establishment. Should you have any additional dietary requirements, such as kosher meals, it is likely that these will incur additional costs (often these meals are specially flown in). Two weeks prior notice is required for kosher meals.

    Gratuities: tipping is at the guest’s discretion. The lodge manager, guide or management of the establishment will be able to assist you with guidelines.

    Preferred clothing whilst on safari: we recommend light cotton tops and trousers/shorts. The best colours to wear are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Please ensure that you pack warm clothing if you are travelling in the winter months as temperatures do drop dramatically at times. A lightweight jacket is recommended for early morning and evening.

Botswana • Kenya • Namibia • South Africa • Tanzania • Zimbabwe
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Copyright © 2002 CC Africa
Disclaimer: CC Africa is not liable for any errors or omissions.
All pricing and itineraries subject to final confirmation. See Trading Terms.
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• AFRICAN SAFARI LODGES
Sandibe, Nxabega,
Chobe Under Canvas
Savute Under Canvas, Xaranna, Xudum
Kichwa Tembo
Ngorongoro Crater,
Klein's, Grumeti,
Lake Manyara, Mnemba,
Serengeti Under Canvas
Phinda, Ngala, Kwandwe, Madikwe Exeter, Kirkman's
Sossusvlei
Matetsi  
• AFRICAN SAFARI EXPEDITIONS
• FAMILY SAFARIS
• SPECIALIST SAFARIS
• WEDDINGS
 
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